How long does it take to make my order?
The current turnaround time is 3 weeks.
This is 3 weeks from your order date (shipping is on top of this time). When your items have been made and posted you will receive an email to say that your items are on their way.
How long will delivery take?
Your item will be posted to you after the creation turnaround time. Currently, this is 3 weeks from the date you order, then the postage time on top of this.
There are two choices to choose from for delivery of your items. Either by ‘Royal Mail 1st class 1-2 working days’ or ‘Royal Mail 2nd class 2-3 working days’.
If your item has not arrived after 10 working days please get in touch via firstname.lastname@example.org
What size should I order?
What if my garment/order does not fit?
Please check the measurement charts carefully when ordering the size as they do differ from high street stores.
Each item is made to order and is a bespoke garment. Therefore, returns/refunds and exchanges are not possible other than for faulty items.
Please see our delivery & returns policy for more information
What if there is something wrong with my item?
All items are quality checked before sending but in the unlikely event your item is faulty please get in contact with us within 14 days of receipt.
How do I wash my item?
All of our fabrics have specific washing instructions that are written on the clothing garment label on the inside of the garment and they are also listed on the leaflet within your order. For your reference, they are also listed on each item’s product page.
What type of fabric do you use?
Each fabric composition is listed on the individual item. If you need anymore information please get in touch email@example.com